CCTV 315 exposed POS sales harassing the source of the phone.
POS sales disrupted the order of the payment industry, and the black hand behind it was named by CCTV 315.
Author | Zhang Haodong
Encyclopedia of production and payment
Yesterday’s CCTV 315 party exposed a number of harassing phone sources hidden behind POS electromechanical sales. The named companies include Rongying Communication, Ronglian Qimo, Hangzhou Yiyu, Lvqian Network and many other companies. These companies can easily obtain the mobile phone number of consumers. According to CCTV reports, consumers will reveal their mobile phone numbers as long as they browse the webpage. Although consumers do not leave their phone numbers on the webpage voluntarily, they can directly call users through their systems, so as to conduct accurate marketing based on big data. Rongying Communication is a company that specializes in building outbound call systems and providing outbound call lines for some telemarketing companies. The manager of the company said that many telemarketing companies are making harassing calls through their systems, but their words are disguised, and most of them are in the form of return visits, such as contacting a certain product before.
Making harassing calls through the outbound call system of Rongying Communication can hide the real calling number, prevent complaints, and avoid the operator’s detection of outgoing calls. Companies that make harassing calls need to pay Rongying Communication a call fee of about 0.1 yuan per minute. It is understood that there are more than 20,000 customers of Rongying Communication, 80% of whom are used to make harassing calls, and the income from pure telephone charges is almost 100 million a year, which also reflects the great demand for harassing calls. The phenomenon of harassing calls by using outbound call system is also very serious in the payment industry. Many consumers have received calls about selling POS machines. In the past, when POS electromechanical sales were the craziest, some consumers could receive dozens of sales calls every day. The electromechanical sales of POS is a long-standing chaos in the payment industry. The root cause of the emergence of POS sales is the fierce market competition on the one hand and the disclosure of personal telephone numbers on the other.
The smooth implementation of POS electromechanical sales behavior is inseparable from the company that specially builds the outbound call system. It is through the outbound call system that POS electromechanical sales personnel can constantly change their phone numbers, and then bombard potential customers. The telemarketers are usually called the customer service staff of a payment institution. Because of the machine upgrade and other reasons, they pretend to be the official to mail new POS machines to consumers. Once the users are determined to be interested, they start routine users. CCTV once reported that a telemarketer claimed to be the customer service staff of UnionPay POS business center, who could provide users with credit card seconds to POS machines, and could also handle large credit cards as a gimmick for extensive telemarketing.
In 2020, the Ministry of Industry and Information Technology issued a document, intending to strengthen the business management of call centers, strictly control harassing calls, and strive to effectively curb the problem of call centers making calls to disturb the people, and require operators to carry out self-examination and self-correction, stop illegal outgoing calls and illegal access, and improve management systems and technical means.
At present, the containment effect of POS electromechanical sales is not obvious, and harassing calls about POS machine sales are still very frequent. In addition to strengthening the management of relevant personnel by payment institutions, it is necessary to cut off the source of harassing calls from the source.
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